At Sebastian Gizmo, your satisfaction is important to us. If you are not completely happy with your purchase, we’re here to help. Please review our return and refund policy below.

1. Payment Method

We currently offer Cash on Delivery (COD) only. As payment is made at the time of delivery, refunds will be processed accordingly if a return is approved.

2. Return Eligibility

You may request a return under the following conditions:

  • The item was received in a damaged, defective, or incorrect condition.

  • The return request is made within 7 days of receiving your order.

  • The item is unused, in its original packaging, and in resalable condition.

Please note that returns will not be accepted if:

  • The product shows signs of use or wear.

  • The return request is made after the allowed window.

3. How to Request a Return

To initiate a return:

  1. Contact our support team at [email protected].

  2. Provide your order number, photos of the item, and a brief explanation.

  3. Our team will review the request and provide instructions for pickup or return, if approved.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • The refund will be processed in cash at the time of pickup or through an agreed-upon method.

  • No online or digital refunds are available.

5. Exchange Option

If you received a damaged or incorrect item, you may choose to exchange it for the same item instead of a refund. We will handle the pickup and replacement as quickly as possible.

6. Cancellations

Orders can be cancelled before they are shipped. Please contact us immediately if you wish to cancel an order. Once the item is out for delivery, cancellations are no longer possible.

7. Contact Us

For any return or refund-related questions, you can reach us at [email protected].